At Croydon Paintworks we proudly serve a wide range of areas across Melbourne. Our team is dedicated to providing exceptional service wherever you are. For a complete list of the areas we cover, please click here.

We aim to provide clear and fair payment terms for all our painting services. Our payment structure is as follows:

• Booking Fee: A 10% booking fee is required at the time of booking to secure your project in our schedule.

• Deposit: An additional 40% is due before the start of the project to cover initial preparation and materials.

• Remainder: The remaining 50% is payable upon completion of the project, ensuring your full satisfaction with our work.

We accept various payment methods, including credit cards, bank transfers, and cash. If payment is not made by the due date, we reserve the right to charge interest at 10% per annum on overdue amounts.

For any questions or further information about our payment terms, please feel free to contact us.

Our cancellation policy and refund terms are designed to be fair and transparent:

• Before Project Start: Cancellations made more than 7 days before the scheduled start date will receive a full refund of the deposit.

• Within 7 Days of Project Start: Cancellations made within 7 days of the scheduled start date will forfeit the deposit, but any additional payments made will be refunded.

• After Project Commencement: If the project has already started, refunds will be prorated based on the work completed and materials used up to the cancellation date.

We strive to accommodate our customers’ needs and are happy to discuss any concerns you may have regarding cancellations.

We are committed to delivering exceptional quality and craftsmanship in every project we undertake. To demonstrate our confidence in the durability and excellence of our work, we offer a comprehensive 5-year workmanship warranty on all our painting services. Here’s what our warranty covers:

Coverage

• Defects in Workmanship: Our warranty ensures that any defects arising from our workmanship, such as peeling, blistering, or chipping of the paint, will be repaired free of charge.

• Application Issues: If any issues occur due to improper application techniques, we will correct them at no cost to you.

Exclusions

• Normal Wear and Tear: Our warranty does not cover normal wear and tear, including fading due to sunlight, or damage caused by accidents, neglect, or misuse.

• Structural Damage: We are not responsible for damage resulting from structural issues, water intrusion, or other external factors beyond our control.

• Previous Work: The warranty does not cover work performed by other contractors or the underlying condition of surfaces that were not properly prepared by the customer.

Warranty Claims

If you notice any issues covered under our warranty, please contact us immediately. We will:

1. Inspect the Problem: Schedule an inspection to assess the issue and determine if it falls under our warranty coverage.

2. Repair the Defect: If the issue is covered, we will schedule a time to promptly repair the defect at no cost to you.

3. Customer Satisfaction: Ensure that you are satisfied with the repair and the overall condition of the paint job.

Maintenance Recommendations

To keep your paint job looking its best and to maintain the warranty, we recommend:

• Regular cleaning to remove dirt and grime.

• Promptly addressing any water leaks or structural issues that may affect the painted surfaces.

• Avoiding harsh chemicals or abrasive cleaning methods that can damage the paint.

Your satisfaction and peace of mind are our top priorities. Our 5-year workmanship warranty is a testament to our dedication to quality and customer service. If you have any questions or need further information about our warranty terms, please don’t hesitate to contact us.

We stand by our promise to complete your painting project on time and within budget. Our "Finish On Time & In Budget Guarantee" ensures that we adhere to the agreed schedule and price, with no hidden costs or unexpected delays. If we fall short in meeting our commitments, we offer a discount on the final invoice, subject to an assessment of the situation solely by us.

We carry public liability insurance with coverage up to $20,000. This insurance provides protection against potential claims of personal injury or property damage that may occur as a result of our painting services.